Terms of service.

**Tropical Aesthetics Overview**

This website is operated by Tropical Aesthetics. Throughout the site, the terms “we,” “us,” and “our” refer to Tropical Aesthetics. Tropical Aesthetics offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our booking form is hosted on Timely Ltd. They provide us with the online platform that allows us to sell our products and services to you. As such, the Timely privacy policy and terms and conditions apply. For more information, visit their website at [https://gettimely.com/].

**SECTION 1 – ONLINE STORE TERMS**

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

**SECTION 2 – GENERAL CONDITIONS**

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

**CONSULTATION FEE/ BOOKING DEPOSIT AND CANCELLATION**

New Clients require a $40 booking. This applies to all new patients and Existing clients. This condition is strictly implemented so that we can dedicate our time and resources exclusively to the concerning individual.

New Patient/Client – Your consultation fee is non-refundable, however redeemable on treatments if you proceed with treatment at the same appointment.

Returning Patient/ Client – Your deposit booking is non-refundable, however redeemable on treatments on the day of your appointment.

**CANCELLATION**

An automated confirmation text is typically sent to your mobile number provided 48 hours prior to your scheduled appointment. Please bear in mind that it is still your responsibility to adhere to your appointment even if you do not receive a reminder text, call, or email from us.

We kindly ask that you get in touch with us at least 24 hours in advance on a clinic business day (as the clinic is closed on Saturdays and Sundays) before your scheduled appointment. Please reach out if you are unable to attend or if the appointment time is inconvenient for you.

**LATE CHANGES (INCLUDING RESCHEDULING)**

Made within 24 hours of your appointment or failure to attend will result in your booking fee will being forfeited. Late changes or failure to attend your appointment using a prepaid series will automatically result in one prepaid treatment being charged.

**REPEATED NO SHOW/ SAME DAY CANCELLATION OFFENDERS**

Tropical Aesthetics reserves the right to decline all future appointments indefinitely to those who have not presented/cancelled their scheduled appointment on the same day, 2 or more times.

If you need to cancel or re-schedule, please do so via the link on your booking, or contact Tropical Aesthetics directly on 0426 295 413 – (Do not reply to the automated text message reminder- this is not our clinic number).

Our policies are implemented to ensure our patient care remains impeccable and so that we can continue to provide a fair and timely service to all of our patients.

We thank you for your co-operation and understanding.

**PAYMENT**

We accept EFTPOS, Bank Transfer, and cash only.

**MODIFICATION TO PRICING AND SERVICES**

Pricing for our products, services, treatments, and programs are subject to change without notice. We reserve the right to modify or discontinue any of these (or any part or content thereof) without notice.

**CLINIC GIFT CARDS**

Gift Cards are valid for 2 years from the date of purchase and are also non-refundable and non-transferable.

**CLINICAL PHOTOGRAPHY**

Prior to all medical treatments, it is a requirement to obtain clinical photographs. These are our clinical/medical records. Your photographs will not be published unless consented otherwise. Tropical Aesthetics will not be able to proceed with any treatments unless all required clinical photographs have been taken.

**TERMINATION OF THE CLINIC-PATIENT RELATIONSHIP**

Tropical Aesthetics reserves the right to terminate any clinic-patient relationship at any time, especially if, in the clinical opinion of the staff, the patient is not suitable for further care. In this case, the clinic may offer the patient alternative doctors/therapists/clinics to continue their treatments.

**SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION**

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for